AGENDA

DAY ONE
Sunday, Feb. 15

7:30 a.m. - 8:30 a.m.
Registration Breakfast
Sponsored by: Dunkin' Donuts (dunkinbrands.com)

7:30 a.m. - 1:00 p.m.
Registration
Registration Bag Sponsored by: Borders Group (bordersgroupinc.com)
Attendee Book Sponsored by: Pacific Gateway Concessions (pgconcessions.com)
Lanyard/Badge Holder Sponsored by: XpresSpa (xpresspa.com)

8:00 a.m. - 5:30 p.m.
Exhibit Hall Set-Up
Room: National Ballroom
Exhibit Hall Sponsored by: BAA USA (baausa.com)

8:30 a.m. - 10:00 a.m.
Academy Of Concessions
Room: International Ballroom
Moderators: Stephen Freibrun and Abbas Mirza, SH&E Commercial Planning Group

Concessions 201
• Contingency planning: Maximize store location and mix in the midst of traffic
   and program changes. Featured speaker: Jim Smith, director corporate properties, jetBlue
• Find where the greatest potential is for non-airline revenues. Featured speaker: Patrick Heck,
   deputy manager of aviation for revenue and business development, Denver International
• Going green: airport environmental challenges and the impact on future retailing.
   Featured speaker: Abbas Mirza, principal, SH&E

10:00 a.m. - 10:15 a.m.
Coffee Break
Sponsored by: Dunkin' Donuts (dunkinbrands.com)

10:15 a.m. - 11:45 a.m.
Concessions 301
• Extracting the greatest value from your commercial contracts. Featured speaker: John Cugasi,
   concessions director, Hartsfield-Jackson Atlanta International
• Analyze your operational standards and rates, offer new services and boost your parking
   revenues. Featured speaker: Mike McKeon, vice president, Midwest region, Impark
• Discover how to improve your advertising revenues with a little or a lot of high-tech options.
   Featured speaker: Stacey Ferris Kodak, vice president of business development, JCDecaux

12:00 p.m.
Orlando International Tour
See why MCO’s landside program bucks the odds with healthy revenues.

12:30 p.m.
Golf Tournament, Omni International Course
Lunch provided by: Tropical Smoothie Café (tropicalsmoothie.com)
Find out more about the golf course (ChampionsGate Golf Club)

6:30 p.m. - 8:30 p.m.
Opening-Night Reception
Room: National Ballroom (Exhibit Hall)
Sponsored by: SSP America (foodtravelexperts.com)

DAY TWO
Monday, Feb. 16

7:30 a.m. - 8:30 a.m.
Breakfast
Room: National Ballroom (Exhibit Hall)
Sponsored by: TBI Airport Management Inc. (abertisairports.com)

8:30 a.m. - 8:45 a.m.
Opening Remarks
Room: International Ballroom

8:45 a.m. - 9:45 a.m.
Directors’ Roundtable
Room: International Ballroom
Moderator: John Armbrust, chairman of Armbrust Aviation Group
Panelists: William DeCota, director of the Port Authority of New York & New Jersey
Ben DeCosta, aviation general manager of Hartsfield-Jackson Atlanta International
Steven Gardner, executive director of Orlando International
Kent George, director of aviation of Fort Lauderdale-Hollywood International
John Clark, executive director of Jacksonville International
Grill and drill this key group of airport directors on their expectations for 2009, thoughts on the new administration’s approach to airport needs, how they are supporting their business partners during tough times and much, much more.

9:45 a.m. - 10:15 a.m.
Coffee Break
Room: National Ballroom (Exhibit Hall)
Sponsored by: Dunkin' Donuts (dunkinbrands.com)

10:15 a.m. - 11:30 a.m.
Boost Morale And Enthuse Your Employees
Room: International Ballroom
Moderator: Gregg Paradies, president and CEO, The Paradies Shops
Featured speaker Eric Chester of president and founder, Generation Why Group, provides insight, perspective and strategies for boosting morale and motivating young workers in the wake of tough economic times and layoffs all around. Nobody knows more about the generation of workers ages 18 to 30 than Chester, a former teacher and coach, and author of nine books.

11:30 a.m. - 12:30 p.m. 
Understanding The Creative Class
Room: International Ballroom
Keynote Sponsored by: InMotion Entertainment (inmotionstores.com)
Moderator: P. Jeremy Smith Jr., president, InMotion Entertainment
Keynote speaker: Richard Florida, thought leader, best-selling author and founder of The Creative Class. Hear from this world-renowned, provocative thinker who will tell you how the creative class, a demographic group that represents 75% of all the discretionary purchasing power in the U.S., is essential for the prosperity of your organization. These people are your future hires, they are your consumers and you need to connect with them.

12:30 p.m. - 1:00 p.m. 
Richard Florida Book Signing
Room: National Ballroom (Exhibit Hall, ARN Booth)

12:30 p.m. - 2:30 p.m.
Lunch
Room: National Ballroom (Exhibit Hall)
Co-sponsored by: InMotion Entertainment (inmotionstores.com)
and Orlando International (orlandoairports.net)

1:10 p.m. - 2:30 p.m.
Property Managers-Only Meeting
Room: Royal Dublin
Moderator: Joe Anderson, business and concessions development manager,
Minneapolis-St. Paul International
Airports across North America are experiencing a downturn in passenger traffic and revenue. Join your colleagues to discuss practical strategies for overpowering the challenges and maximizing revenue during these tough times.

2:30 p.m. - 5:00 p.m.
Exhibit Hall Networking
Room: National Ballroom (Exhibit Hall)

Open Evening

DAY THREE
Tuesday, Feb. 17

7:30 a.m. - 8:30 a.m.
Breakfast
Room: National Ballroom (Exhibit Hall)
Sponsored by: SH&E, an ICF international company (sh-e.com)

8:30 a.m. - 9:45 a.m.
Food Trends
Room: International Ballroom
Moderator: Kevin Houser, vice president of business development, Dunkin’ Donuts
Keynote speaker: Jon Luther, president and CEO, Dunkin’ Brands. Hear from this brand-development genius on how he elevated Dunkin’ Brands to new levels and raised consumer expectations for quality, convenience and service. He embodies the company’s motto: “Pioneers are known for ambition, for showing strength amidst challenges and for always holding a clear vision of the future.”

9:45 a.m. - 10:45 a.m.
How Airlines Will Survive The Economic Shock
Room: International Ballroom
Moderator: Susan Bush, senior manager of concessions for the Port Authority of New York & New Jersey
Featured speaker Clifford Winston, economist, author and senior fellow at the Brookings Institute, will reveal how airlines will navigate their way in this environment and, consequently, what airports should do. He will show how the airline industry has adjusted to previous economic shocks and reveal his forecast on the future of the industry and the implications for airports.

10:45 a.m. - 11:15 a.m.
Coffee Break
Room: National Ballroom (Exhibit Hall)
Sponsored by: Dunkin' Donuts (dunkinbrands.com)

11:15 a.m. - 12:30 p.m.
Retail Trends
Room: International Ballroom
Moderator: Ruth Ann Menutis, president and CEO of Branded Works Inc.
Michael Levy, chief merchandising officer for Hudson Group, will reveal proven strategies for conquering today’s retail challenges and driving sales despite traffic declines and tighter wallets. Jeff Grant, president, TRIO Display. Learn how to draw customers into your store with the effective use of signage and window displays, and then create a truly unique (and profitable) retail environment by using video, sound and graphics.

11:15 a.m. - 12:30 p.m. (concurrent directors' session)
Get Airport Funding
Room: Royal Dublin
Moderator: John Armbrust, chairman of Armbrust Aviation Group
Neal Atterman, director of airports for Citigroup, discusses anaysts’ projections for the capital markets. Find out what actions financial institutions are taking in concert with the federal government to put liquidity back into the aviation industry. Learn what the options are for airports to fund projects in a tight credit market.

12:30 p.m. - 2:00 p.m.
Lunch
Room: National Ballroom (Exhibit Hall)
Co-sponsored by: Concessions International (cidata.net)
and The Paradies Shops (theparadiesshops.com)

2:30 p.m.
Exhibit Hall Tear Down

2:15 p.m. - 3:15 p.m.
Schmooze Time For Airports And Concessionaires – Session 1
Room: ChampionsGate

2:15 p.m. - 3:15 p.m. (concurrent directors' session)
Oil Markets Forecast – Is the Worst Over?
Room: Royal Dublin
Moderator: John Armbrust, chairman of Armbrust Aviation Group
Oil price volatility has become a deciding factor for airlines in serving some airports. Find out how airports can work with airlines to offer a proactive solution to oil market volatility. Plus, hear advice on how airports can protect against potential future price spikes.

3:15 p.m. - 3:45 p.m.
Break

3:45 p.m. - 4:45 p.m.
Schmooze Time For Airports And Concessionaires – Session 2
Room: ChampionsGate